Once an order is processed, then the creation time starts.

Items are handmade to order, and require 2-4 weeks creation time per item (see product details for time frame).

Orders are dispatched Monday to Friday excluding public holidays

When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect

When your order is shipped, we will send you a confirmatory email.

Orders are shipped via Royal Mail Tracked 48. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may take receipt of your delivery.

We will not be liable for a lost or missing order that has been received/handed over in a building, for example an office address that has been provided for delivery.

All items are sent via tracked services to ensure they are protected to their value whilst in transit.

Should an item go missing or get damaged whilst in transit you will receive a refund or a replacement - this will be after contacting Royal Mail and after we have confirmed it has not been delivered.

Please note:

We are not responsible for tracking your item once dispatched. We do routinely track recent orders until it is marked delivered, however, we do not always have time to do this. We provide tracking information so you can track your order in your own time.

We are also not responsible for any items where the delivery was attempted but unsuccessful. Delivery must be rearranged or items must be collected as per your delivery service instructions, it is recommended this is done asap as items will be returned to us if no attempt is made. Any further re-delivery from our studio will be at your own cost.

Likewise, if an item is returned to us and no contact is made to rearrange dispatch we will not be responsible for providing a refund, items can be resent but only once additional postage costs have been paid. We will contact you directly should an item be returned without us hearing from you first but if we receive no response in a reasonable amount of time we will not be responsible for the items getting back to you.

Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.

We cannot be held responsible for any delays caused by industrial action (strikes), or issues within the Royal Mail network.

If you have any questions regarding shipping, please contact us at